At Surfarigirl, we prioritize ensuring your satisfaction and are committed to offering a smooth experience with our comprehensive return policy. Should you opt to return an item, you have a generous 30-day window from the day of purchase. Below are the steps required for a simple return process:

RETURN PROCESS

To start a return, contact our customer service team at [email protected] to acquire a Return Merchandise Authorization (RMA) number. Once you have the RMA number, carefully pack the item in its original packaging, enclose the provided return form, and ship it to118 NE 153RD ST, VANCOUVER, WA 98685, UNITED STATES. We will cover the return shipping costs. After receiving and inspecting your return, we will proceed with either a refund or exchange. Expect the entire process to take up to thirty (30) days from when we receive your item. You will receive an email notification once your return is processed.

EXCEPTIONS

For defective or damaged products, please contact us using the provided contact details to facilitate a refund or exchange.

REFUND

Upon assessing the returned item, we will handle your return or exchange. Allow a minimum of thirty (30) days from the date we receive your item for this process. You will be notified via email once the return is completed. For further details, consult our refund policy.

QUESTIONS

If you have any queries about our return policy, feel free to reach out to us at [email protected].

ADDITIONAL NOTES

Ensure the item is unused and in its original condition, with all tags intact. For damaged or defective items, contact our customer service at [email protected]. along with your order number and relevant photos. If you face any difficulties or have questions regarding the return process, do not hesitate to contact our customer service team. Thank you for selecting Surfarigirl. Your satisfaction is our utmost priority, and we value your understanding and cooperation during the return process.